Losing the persistent chat history of a renamed HCL Sametime 12 user – how to fix it

If you rename a user and they log into Sametime, they will not see the persistent chat history. This is not a bug and the loss is not permanent. You need to run the database tool to synchronize the data properly. The Sametime 12 documentation describes everything. Here is a simple description of how to … Read more

How to configure Grafana dashboards for monitoring and statistics in Sametime 12

Since Sametime 12, integration with the Grafana dashboard is available. There is a Sametime dashboard that can be imported into a Grafana installation. This dashboard provides Sametime metrics and can be customized or used as a model to create a Sametime dashboard to suit your needs. I have prepared a simple guide that follows my … Read more

Apple Push Notification service (APNs) certificates for HCL Sametime 11.6 and 12.0 expire on March 6, 2023

Apple Push Notification (APN) certificates for HCL Sametime 11.6 and 12.0 will expire in a few days.In the HCL Support Knowledge Base, you will find an article that describes how to update the certificate. Link to the article. HCL Sametime uses APNs (Apple Push Notification service) to support OS level notifications to the HCL Sametime … Read more