CRITICAL ALERT: Mail not routing after Domino restarts beginning December 13, 2024

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Source: HCL KB

Applies to

All versions of HCL Domino (v9.0.x, v10.0.x, 11.0.x, 12.0.x, 14.0.x)

Issue

The HCL Domino Development team has identified an issue which will affect *ALL Domino server versions* as of TODAY, December 13, 2024.

If you restart your server, a router error will occur which results in delivery failures due to a routing loop. Mail rules will also start failing. This is a date/time issue in our code, and we will provide a hotfix as soon as possible.

Resolution

To avoid the problem **please do NOT restart your servers.** Please do not attempt to fix the issue by changing operating system time into the past. If you restarted Domino and are experiencing issues please contact support to open a case.

We will continue to provide updates on this page.

NOTE: Fixes will be provided for versions 9 and 10 for customers with support extensions.

More Information

This has been reported to development via SPR BRISDBWRXJ. 

Error/s associated with this issue:

  • Error transferring to <ip address>; Maximum hop count exceeded.  Message probably in a routing loop.

2 thoughts on “CRITICAL ALERT: Mail not routing after Domino restarts beginning December 13, 2024”

  1. ATTENTION: A temporary workaround has been released as seen in tech note below and fully supported by NotesMail – HCL Business Partner. It is a Notes app which can be installed on your gateway mail server to resolve the issue.

    https://www.notesmail.com/home.nsf/tip20241213?openpage

    The critical bug which existed dormant for 35 years happened during the worst possible time in the holiday season. If you are currently an unlicensed customer for Domino 11 and higher or Domino 10 and lower I am sure you are feeling frustrated. Anyway, we wanted to let you know we have a fully supported workaround if you don’t have access to the HCL fix packs and interim fixes yet due to many reasons (i.e. end of year financial budget issue, resources and/or management on vacation, frozen Domino IT budget, etc.). FYI: We even have a customer case where it fixed the issue on a 32-bit Domino 9.0.x Server which wasn’t included in their current Domino license.

    Wishing you happy holidays and a happy new year! #dominoforever

    Reply

  2. I believe it is possible to route between Domino domains using the SMTP protocol as a workaround, provided that SMTP continues to function normally.

    Reply

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